Product and Website FAQs
Q: What is the warranty on your products?
A: We act as a warrantor only on behalf of manufacturer’s written policy. No other warranties are expressed or implied.
Q: How do I sign up for an account on SloanRepair.com?
A: Click here to sign up for an account on SloanRepair.com.
Q: How do I sign in to my existing SloanRepair.com account?
A: Click here to sign in to your existing SloanRepair.com account.
Q: How do I add items to my cart?
A: Find the product you would like to add. View its individual product page. Enter the quantity you would like to purchase. Then add it to your cart by clicking on the ‘Add to Cart’ button.
Q: How do I checkout?
A: Once you have added all of the products you would like to purchase on SloanRepair.com to your cart, go to your cart, and click ‘Check Out’. Complete all of the required fields regarding customer information, shipping and payment. Once all fields are completed, click ‘Complete order’. You will receive an order confirmation email with final cost including shipping and applicable tax. Your order will then be processed and shipped.
Q: What credit cards do you accept?
A: We accept Visa, Mastercard, Discover, and American Express.
Q: How do I place an order online?
A: Add the products you wish to purchase into your cart. View your cart and click ‘Check Out’. Complete all required fields regarding customer information, shipping and payment. Once completed, click ‘Complete order’. You will receive an order confirmation email with final cost including shipping and applicable tax. Your order will then be processed and shipped.
Q: Do I have to make an online account to place an order?
A: You can place an order without having an existing account, however our order system combines creating an account with checkout. This means that after your order is created, your account is created as well.
Q: What happens if my card is declined?
A: We will contact you immediately.
Q: I am from another country. Can I place an order online to ship to a freight forwarding service in the US?
A: Billing addresses must use a United States address. This applies primarily to companies in foreign countries who would like to order and use a freight forwarding service. For customers utilizing a freight forwarding service (and shipping to a forwarder) who have foreign country billing information, you will need to call to place your order so we can verify order authenticity. You can call in to place your order Monday through Friday from 8AM to 4PM EST. Our toll-free phone number is 800-442-6622.
Shipping and Tax FAQs
Q: How can I get expedited shipping?
A: You can submit special shipping requests (ie: overnight or other expedited shipping) by adding a comment in the comment area in the ‘My Cart’ section or call us at 800-442-6622 or 412-781-9100. Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.
Q: Why do I have additional shipping charges?
A: Additional fees will apply for any orders with special shipping requirements such as overnight shipping or other expedited shipping. Additional shipping fees will also apply for charges incurred for hazardous materials or special handling by the carrier, and/or orders shipping to Hawaii, Alaska, and Canada. For more information, visit our Payment and Order Information page and read the Shipping section.
Q: Where does SloanRepair.com ship from?
A: We ship SloanRepair.com stocked items from our warehouse, located outside of Pittsburgh, PA. The majority of items are stocked at our warehouse. If an item is not in stock, we will work to ship the item to you as quickly as possible.
Q: Who is SloanRepair.com’s primary shipping carrier?
A: UPS is our primary shipping carrier. We sometimes ship via FedEx. Large or heavy orders ship via freight LTL carriers.
Q: How do I use my organization's tax exempt status?
A: New customers who are tax exempt must provide an acceptable proof of their exempt status for the state the product will be shipping to. The name of the organization must be included in the documentation. Your tax exemption certificate must be filed with Equiparts (SloanRepair.com) before your order can be processed. For more information, visit our Tax Payment and Order Information page and read the tax exemption section.
Q: Can I open a vendor account with you?
A: Yes. In order to start the process of setting us up up as a vendor for your company, please send an email to email@example.com with the subject ‘Account Set-Up Request’. Please attach your tax exempt certificate to the email. We will get back to you within 2 business days with our Customer Credit Application that you will also need to fill out in order to start sending purchase orders from us.
Q: What if I receive damaged goods?
A: Damaged shipments must be reported promptly to us by phone or email within two days of receiving the material. LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment.